AG
Annemarie G
1 reviews | Active since May 2021
04 May 2021, 21:51
Shocking services from a market leader
Truly shocking experience. 9 months since my brother's passing and we still have not received funds from his provident fund. We've called, sent emails.....everything goes unanswered. Is this how a top financial institution should behave? Any prospect of future investment is out of the question. Shame on you Alexander Forbes. What has happened to your customer service. I will absolutely share my experience with the board of my publically listed company.
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Alexander Forbes Financial Services's replyOfficial
05 May 2021, 17:06Dear Annemarie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply05 May 2021, 17:06
Official
Dear Annemarie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services