Shocking Service and Complete Disregard for Clients’ Funds

My experience with Alexander Forbes has been nothing short of shocking and unacceptable.

My withdrawal claim (***4) shows “Payment”, yet I have received nothing. Instead, I have been subjected to endless delays, contradictory information, and being sent from pillar to post with no accountability. Consultants provide inconsistent responses, and there is clearly no coordination or ownership of client matters.

Even after complying with every request—including submitting a pension-backed loan settlement letter promptly—promised payment dates have come and gone with no explanation. The matter was escalated, yet that has made absolutely no difference. It feels like escalation is just a box-ticking exercise with no real intention to resolve issues.

For a company entrusted with people’s retirement funds, the level of disregard, lack of urgency, and poor treatment of clients is deeply concerning. At this point, it genuinely feels like clients are treated as an inconvenience rather than a priority.

Based on this experience, I would strongly caution anyone against associating with Alexander Forbes.