SK
Sipokazi K
1 reviews | Active since Jul 2021
08 May 2024, 09:36
Shocking Service
I am actually disappointed with the level of service received. App**** to cease an RA 2 weeks ago, to this day, I am still waiting for payment. The first consultant incorrectly spelt my email address, delayed by a week. Yesterday a consultant told me that payments was busy processing. Today, a rather unfriendly consultant told me it must still be sent to SARS for tax directives.
All I need is the money urgently, my kids have no food.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
08 May 2024, 10:59Dear Siphokazi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply08 May 2024, 10:59
Official
Dear Siphokazi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
SK
Sipokazi K's updateReviewer Update
09 May 2024, 21:06Hi Amo
I must say your lack of responding to emails is rather very unprofessional. You made promises you couldn't keep. Your call centre cut my calls. I had to contact SARS who confirmed that the tax directives were only received yesterday and approved today. You did not get back to me to confirm this info.
Making an urgent withdrawal has turned into 3 weeks of frustration with your company. I will be taking another RA with Optivest. AF has been a nightmare to deal with.
I must say your lack of responding to emails is rather very unprofessional. You made promises you couldn't keep. Your call centre cut my calls. I had to contact SARS who confirmed that the tax directives were only received yesterday and approved today. You did not get back to me to confirm this info.
Making an urgent withdrawal has turned into 3 weeks of frustration with your company. I will be taking another RA with Optivest. AF has been a nightmare to deal with.
SK
Sipokazi K's update09 May 2024, 21:06
Reviewer Update
Hi Amo
I must say your lack of responding to emails is rather very unprofessional. You made promises you couldn't keep. Your call centre cut my calls. I had to contact SARS who confirmed that the tax directives were only received yesterday and approved today. You did not get back to me to confirm this info.
Making an urgent withdrawal has turned into 3 weeks of frustration with your company. I will be taking another RA with Optivest. AF has been a nightmare to deal with.
I must say your lack of responding to emails is rather very unprofessional. You made promises you couldn't keep. Your call centre cut my calls. I had to contact SARS who confirmed that the tax directives were only received yesterday and approved today. You did not get back to me to confirm this info.
Making an urgent withdrawal has turned into 3 weeks of frustration with your company. I will be taking another RA with Optivest. AF has been a nightmare to deal with.
Alexander Forbes Financial Services's replyOfficial
10 May 2024, 08:50Dear Siphokazi
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 May 2024, 08:50
Official
Dear Siphokazi
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalations