AB
Anita B

1 reviews | Active since Dec 2018

08 Mar 2019, 13:39

Shocking Service

Alexander Forbes was requested to pay out a divorce settlement on the 11th August 2018, from my ex-husband's Provident fund . It took them 4 mths to come back an tell us they could not pay out as the wording in the divorce agreement was incorrect - this after we had got the wording from them in the first place. We had a new agreement drawn up and asked them to approve the wording before wasting money going back to court. We are still waiting for a response. I have been waiting for 7mths now. I have lost my home, my car and my dignity as I now have to live with one of my children as I am also now unemployed. I find this shocking and appalling that they can treat a human being this way.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply08 Mar 2019, 13:47
Official
 Dear Anita


Thank you for taking the time to advise us of the difficulty that you experienced.


I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.


I will investigate into your query and provide feedback with the contact details provided.


                                                   


Kind Regards,


 


Client Services


KN