AB
Anita B
1 reviews | Active since Dec 2018
08 Mar 2019, 13:39
Shocking Service
Alexander Forbes was requested to pay out a divorce settlement on the 11th August 2018, from my ex-husband's Provident fund . It took them 4 mths to come back an tell us they could not pay out as the wording in the divorce agreement was incorrect - this after we had got the wording from them in the first place. We had a new agreement drawn up and asked them to approve the wording before wasting money going back to court. We are still waiting for a response. I have been waiting for 7mths now. I have lost my home, my car and my dignity as I now have to live with one of my children as I am also now unemployed. I find this shocking and appalling that they can treat a human being this way.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
08 Mar 2019, 13:47 Dear Anita
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply08 Mar 2019, 13:47
Official
Dear Anita
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the difficulty that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
