SHOCKING SERVICE!!!!

I have two issues - 1) I have been struggling since last week to update my user login credentials on the AF Connect App, I was told that it would take 48 hours and here I am still waiting! 2) I have money owing to me by SARS and they are now saying that I have a Tax return outstanding which seemingly was issued by Alexander Forbes stating that I was paid out a lumps sum of over R700k - funny, since I think I would have recalled it if that happened. So what to do but call my fund manager on the number that is provided in her email signature which turns out to be not her personal number but a number where you have to wait for a fund manager to answer and if no one answers within a certain amount of time the call just gets cut! I mean really - is this how you guys do business. Can someone please contact me as a matter of urgency.