RN
Roelien N
1 reviews | Active since Jul 2010
18 Dec 2015, 12:41
Shocking Non-excisting Customer Service
After submitting all documentation for my claim 15 weeks ago,emails and telephone calls I have had no response from Alex Forbes as to the status of my claim and to why it is taking so long to finalise as the specifically state that it takes between 8 - 12 weeks for payment to be made....15 weeks and counting!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
18 Dec 2015, 13:00Hello NIC1,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Alexander Forbes Financial Services's reply18 Dec 2015, 13:00
Official
Hello NIC1,
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
Please note that I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo