AC
Andre C
1 reviews | Active since Dec 2019
11 May 2022, 12:06
Shocking for a financial services company
It is frustrating dealing with AF and ill-advised to use the ever. Find alternative options.
The staff have no clue about processes or time periods.
Information is constantly misleading.
Roxsan and Lucia only gets back when it is convenient and ALWAYS with conflicting information.
The call centre phone system doesn't work.
The agents in the call centre are badly trained if at all.
Website is constantly being serviced or experiencing technical difficulties.
Nobody will phone you back even if you request the callback option.
If you lucky you might get a response after 3 weeks and the onus is on the client to constantly try to get hold of a person
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Replies (2)0
Replies (2)AC
Andre C's updateReviewer Update
11 May 2022, 12:19I am expecting a call. Your SM team "investigated" and provided contradictory information to what I was provided yesterday and last week.
Lucia made a commitment and failed. She is also failing to answer emails or return calls.
Same goes for Roxsan.
This is a continuous problem with Alexander Forbes staff. Does this need to be lodged with the FSCA is an issue of concern that staff at AF aren't trained to deal with customers?
Lucia made a commitment and failed. She is also failing to answer emails or return calls.
Same goes for Roxsan.
This is a continuous problem with Alexander Forbes staff. Does this need to be lodged with the FSCA is an issue of concern that staff at AF aren't trained to deal with customers?
AC
Andre C's update11 May 2022, 12:19
Reviewer Update
I am expecting a call. Your SM team "investigated" and provided contradictory information to what I was provided yesterday and last week.
Lucia made a commitment and failed. She is also failing to answer emails or return calls.
Same goes for Roxsan.
This is a continuous problem with Alexander Forbes staff. Does this need to be lodged with the FSCA is an issue of concern that staff at AF aren't trained to deal with customers?
Lucia made a commitment and failed. She is also failing to answer emails or return calls.
Same goes for Roxsan.
This is a continuous problem with Alexander Forbes staff. Does this need to be lodged with the FSCA is an issue of concern that staff at AF aren't trained to deal with customers?
Alexander Forbes Financial Services's replyOfficial
13 May 2022, 15:03Dear Andre
We can confirm that your claim has been resolved and feedback was provided.
Kind Regards(AAAA-4294)
Client services
We can confirm that your claim has been resolved and feedback was provided.
Kind Regards(AAAA-4294)
Client services
Alexander Forbes Financial Services's reply13 May 2022, 15:03
Official
Dear Andre
We can confirm that your claim has been resolved and feedback was provided.
Kind Regards(AAAA-4294)
Client services
We can confirm that your claim has been resolved and feedback was provided.
Kind Regards(AAAA-4294)
Client services