Shocking Customer Service

<p><strong>Following the submission of my moms death claim, I need to enquire about some of the documentation that is needed in order for the claim to be processed. I called AF head office and the service was so slow i ran out of airtime TWICE. I was transferred between consultants FIFTEEN times, after 25mins on the line, having to explain my query each and every time, and I still did not receive a satisfactory answer to my query. It is shocking to me that not one of these consultants had the knowledge to assist me and I still cannot get this claim processed due to lack of information. It would be best if I could speak to someone who actually knows what is going on or is higher up that could assist me with getting this finalised once and for all.</strong></p>