Shameful service from the provident fund claims department

I am appalled with the claims department at Alexander Forbes. The experience with them has been nothing short of a nightmare. I had changed jobs and started the process of my provident fund withdrawal mid August so that everything can be on time. Sadly was I mistaken. I was told I would get my payout after 6 weeks. It is now going on 10 weeks and still nothing. There was a point the administrator dealing with my claim was on leave, yet nobody else was working on it. Meaning that the lives of clients should be at a standstill when administrators are on leave. A directive from SARS which takes 24 hours was only app**** 2 weeks ago, after my constant follow up. I asked for things to be escalated, only to find out when calling, that no one has responded to the escalation. This is shameful that people are not doing their job. I had to call my adviser to try an assist me, but her hands are also tied as she is not working in the claims department. They have also been giving her the runaround. I just want my hard earned money to be paid to me.