SHADY ALEXANDRA FORBES REPRESENTATIVES!!!!!

My mother received an email from Nomthandazo Coka from alexandra forbes, explaining that my mother has an unclaimed benefit, email regarding AL date back to 2018 but strangely enough on April 21st 2021 she received an email stating that she has an "unclaimed" benefits, and that she needs to send documentation in order for it to be processed, my mom wasnt aware of this email until I showed it to her, since her surplus only paid her twice in 2018. So we responded to the email and requested that she call and clarify. She called and advised my mother that she does have an unclaimed benefit and even confirmed an amount of R2062 before deduction. I took my mom get her copy of ID certified and also managed to get her confirmation of bank account, sent them to her, and waited for almost 2weeks, we sent another email asking when this would be finalized and processed, and she responded last week friday claiming that my mother had already claimed in 2018. Now what doesn't make sense about all this and that raises suspicions (possibly *****) why after 2 years would AL representative randomly send an email stating that there is an unclaimed benefits, where as it would be clear on their systems that she was no longer due for a payout or anything like that, and to go as far as requesting documentation and upon receiving them say there is no payout thats due??? some thing about this is very strange and my mothers needs clarity, something is not right emails we're sent to this shady character Nomthandazo Coka. This also proves incompetency and raises question, we want answers, can someone else besides Nomthandazo please provide us with answers as to what is happening in this regard, my mother is now panicking that ********** activity is done using her documents.