KS
Kabelo S
1 reviews | Active since Feb 2019
03 Feb 2023, 11:36
Sewerage Financial Service name change for Alexander Forbes
Alexander Forbes you are disgrace and useless, a sewer line should be the service you provide, claims can’t be paid out and there is no way to track them, your agent a useless, how long should we wait to get answers and if as a company you experiencing issues why don’t you admit to them
Helpful (0)
Replies (6)0
Replies (6)
Alexander Forbes Financial Services's replyOfficial
03 Feb 2023, 12:32Dear Mr Seanego
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Feb 2023, 12:32
Official
Dear Mr Seanego
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
KS
Kabelo S's updateReviewer Update
03 Feb 2023, 12:35I need a turnaround time, the the one in your company policy does not apply anymore, I gave provision for it first time,
KS
Kabelo S's update03 Feb 2023, 12:35
Reviewer Update
I need a turnaround time, the the one in your company policy does not apply anymore, I gave provision for it first time,
Alexander Forbes Financial Services's replyOfficial
03 Feb 2023, 12:41Dear Mr Seanego
Thank you for taking the time to bring this to our attention. Kindly note we have not been able to successfully reach you via the contact numbers provided.
We have sent communication via email addressing your concerns.
Trusting you find the above in order.
Kind Regards
Thank you for taking the time to bring this to our attention. Kindly note we have not been able to successfully reach you via the contact numbers provided.
We have sent communication via email addressing your concerns.
Trusting you find the above in order.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Feb 2023, 12:41
Official
Dear Mr Seanego
Thank you for taking the time to bring this to our attention. Kindly note we have not been able to successfully reach you via the contact numbers provided.
We have sent communication via email addressing your concerns.
Trusting you find the above in order.
Kind Regards
Thank you for taking the time to bring this to our attention. Kindly note we have not been able to successfully reach you via the contact numbers provided.
We have sent communication via email addressing your concerns.
Trusting you find the above in order.
Kind Regards
Customer Insights and Escalations
KS
Kabelo S's updateReviewer Update
03 Feb 2023, 12:43Turnaround time? I called you the last few times you give a single miss call and expect the above to be in order
KS
Kabelo S's update03 Feb 2023, 12:43
Reviewer Update
Turnaround time? I called you the last few times you give a single miss call and expect the above to be in order
Alexander Forbes Financial Services's replyOfficial
03 Feb 2023, 13:00Dear Mr Seanego
Thank you so much for taking time to speak to me today.
We hope we were able to address your concerns.
Do not hesitate to advise should you require additional information or assistance.
Kind Regards
Thank you so much for taking time to speak to me today.
We hope we were able to address your concerns.
Do not hesitate to advise should you require additional information or assistance.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Feb 2023, 13:00
Official
Dear Mr Seanego
Thank you so much for taking time to speak to me today.
We hope we were able to address your concerns.
Do not hesitate to advise should you require additional information or assistance.
Kind Regards
Thank you so much for taking time to speak to me today.
We hope we were able to address your concerns.
Do not hesitate to advise should you require additional information or assistance.
Kind Regards
Customer Insights and Escalations
KS
Kabelo S's updateReviewer Update
06 Feb 2023, 08:51Thank you so much for your assistance, I do appreciate the help, please can we not have issues escalate to this platform, the last Agent I spoke to was really a champion in assisting with the issue, thank you so much
KS
Kabelo S's update06 Feb 2023, 08:51
Reviewer Update
Thank you so much for your assistance, I do appreciate the help, please can we not have issues escalate to this platform, the last Agent I spoke to was really a champion in assisting with the issue, thank you so much