IM
IAm M
1 reviews | Active since Nov 2017
20 Oct 2025, 11:31
Service is declining
No feedback given you always have to call, the app tracker has been stuck on tax application for the past 4 working days , no movement, when you call its the same old. This is after the application was stuck on claim registered for 6 working days, i had to call and find out. That is when they noted errors on the application and thus a further delay. Service is declining
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
20 Oct 2025, 11:49Dear Gcogcoe,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Alexander Forbes Financial Services's reply20 Oct 2025, 11:49
Official
Dear Gcogcoe,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
IM
IAm M's updateReviewer Update
20 Oct 2025, 13:46It seems there are more people complaining on your service, another customer has noted her complaint a few minutes ago, same issue. After the tax directive has been issued by SARS there is no movement on her application as well ! clearly your administrator are having a lekker leave watching claims and not processing them! I will note this on Linkedin as well
IM
IAm M's update20 Oct 2025, 13:46
Reviewer Update
It seems there are more people complaining on your service, another customer has noted her complaint a few minutes ago, same issue. After the tax directive has been issued by SARS there is no movement on her application as well ! clearly your administrator are having a lekker leave watching claims and not processing them! I will note this on Linkedin as well