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Katleho N
1 reviews | Active since Apr 2024
08 Apr 2026, 19:17
*********** service for unclaimed benefits.
I made a claim last year November for unclaimed benefit and was told the process would take 6-8 weeks.I called countless times and each time I was told something different until I was eventually sent a text message on 17 Feb stating my claim is being processed. I sent emails and none were responded to and when I called I was told something failed so I had to resend SARS letter of my late mother which I did.I continued to follow up on emails and none were responded to till date,I made a call back request and I'm yet to get a call.When I use my airtime to call ,most of it is used up either on the IVR or placed on hold by an agent and no call back is made as a result of the long hold.At this point I don't know if I'm being taken for a ride.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
09 Apr 2026, 15:09Dear Katleho
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply09 Apr 2026, 15:09
Official
Dear Katleho
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
KN
Katleho N's updateReviewer Update
09 Jul 2026, 14:56Mabore reached out to me and was helpful at first however everytime she promised an update I would not receive it on the day she promised for example on June 1st I was told I'd receive feedback on the 11th after the administration team has submitted the Resolution of Trustees for approval.I did nit receive any feedback even after multiple emails I sent until I called on the 17th then I was told that they have not yet received the approved Resolution of Trustees and to wait for feedback by the 26th of June.I have sent out multiple emails asking for feedback but I am being ignored mind you the claim was submitted in November. I was told that the directive failed and to contact SARS directly which I did only fir SARS to tell me that the fund administrator used an incorrect date as the directive failed because date of accrual was greater than estate date which had to be fixed but Alex forbes has not been replying to my emails or keeping me updated. This is for Complaint-CCCY-2224- Edith Ntamo-M***1-Alexander Forbes Unclaimed Benefit Provident Preservation Fund CRM:***.
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Katleho N's update09 Jul 2026, 14:56
Reviewer Update
Mabore reached out to me and was helpful at first however everytime she promised an update I would not receive it on the day she promised for example on June 1st I was told I'd receive feedback on the 11th after the administration team has submitted the Resolution of Trustees for approval.I did nit receive any feedback even after multiple emails I sent until I called on the 17th then I was told that they have not yet received the approved Resolution of Trustees and to wait for feedback by the 26th of June.I have sent out multiple emails asking for feedback but I am being ignored mind you the claim was submitted in November. I was told that the directive failed and to contact SARS directly which I did only fir SARS to tell me that the fund administrator used an incorrect date as the directive failed because date of accrual was greater than estate date which had to be fixed but Alex forbes has not been replying to my emails or keeping me updated. This is for Complaint-CCCY-2224- Edith Ntamo-M***1-Alexander Forbes Unclaimed Benefit Provident Preservation Fund CRM:***.