Service failure poor customer service

Subject: Urgent Escalation – Unresolved Exit Claim and Unacceptable Customer Service

I am extremely disappointed with the way my exit claim has been handled.

My HR submitted my exit documentation on or before 31 July 2026, yet I have been subjected to repeated delays and unnecessary back-and-forth. I was previously asked to resubmit my documents, which I did, despite the documents having already been submitted by HR.

I have repeatedly tried to get assistance and a clear update regarding my claim. Unfortunately, every time I call, the agent either fails to assist me or hangs up on me. This is completely unacceptable and extremely frustrating.

I also spoke to Amogelang, who promised that I would receive feedback today. I followed up with her via email as requested, but she has once again failed to respond or acknowledge my email. This is despite the fact that I have been patiently following up and giving the company every opportunity to resolve this matter.

My claim has already been delayed significantly, and I urgently need my funds. I should not have to continuously chase my own money, resend documents that were already submitted, and struggle to get someone to answer my calls or respond to my emails.

I am therefore requesting that this matter be escalated immediately to a senior manager who can investigate the cause of these delays and provide me with a clear explanation and a definite resolution.

I also expect the conduct of the agents who are disconnecting my calls to be investigated. Customers should not be treated this way when trying to obtain assistance with their own financial claims.

I have been patient for long enough. I need a proper response and resolution, not another generic acknowledgement or referral to another department.

Please treat this as an urgent escalation and provide me with a clear update on my claim and the expected payment date.