NM
Nonto M
1 reviews | Active since Apr 2023
23 Sept 2024, 11:38
Service
This has been the worst service, aforbes waiting times on the phone for a agent are ridiculous, I have been holding for the past 2hrs for a service consultant I have requested a call back and still not received the call back. My claim has been on the same status for the past 10 days with no feedback, I sent an email a week ago, and no response to date.
I this how you treat your clients?
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 14:33Dear Nonto
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 14:33
Official
Dear Nonto
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations