Service appalling

I would like to express my dissatisfaction with you guys , I submitted my two-pot claim on the 5th of September and on the 19th September I received an SMS that my claim was rejected by SARS , made numerous phone calls to SARS who seem to not know how and when the claim was submitted , I eventually got hold of you guys on the 20th and was told to email a notice of registration which I did and to date no feedback . Since then, the Call center never answers, I've even resorted to posting on your social media sites to no response, I would be surprised if I get a response on this platform. All I want is my money because I have an emergency and if anything is outstanding, please let me know ASAP.