*********** service

The company I worked for submitted our documents in Dec, and we were told we would get paid in March. As March began my colleges were getting paid out their provident fund, weeks went by I received no notification of any payment. I logged onto the portal there's no movement. I decided to call Alexander Forbes customer service only to find out the was an issue with my identification. So if I didn't call in I would still be waiting, I resubmitted what they required and waited. Last week I called in for an update as we were told that everyone would be paid by end of March. The consultant told me he will get feedback and get back to me. I received an sms a day later saying I will receive payment when my last contribution is paid, we stopped paying towards our provident fund last year March. I logged on during the weekend to see the statues, it said closed as payment was done I didn't receive anything. When I called in today I spoke to a very *********** lady who didn't know what she was saying and she kept speaking over me. Hire people that actually know what they doing. I am highly frustrated you guys may be busy but it's the job of you guys to be more proactive and ensure people get their money at the end of the day. I would like feedback urgently on this matter.