Seems Alexander Forbes doesn’t have anyone to care for your investment!!!

Seem they don’t know how to count. Thought that as a basic requirement to work at a “financial institution”? You see I completed my retirement docs with Alexander Forbes on 22 Apr 2021 and am still waiting on my first pension payment. The 4-6 weeks “waiting period” (for what, who knows?) has long since passed. Seems they can’t talk, because a “manager” is never available to listen to your reasonable demands. Not even a junior one. And their brochures actually suggest you talk to one of their senior managers before complaining to the ombudsman - fat chance. Seems they can’t write, because they email a load of empty promises back to you, if they bother to reply at all. Seems they need training on complaint handling, because they’re zip off on leave when you come at them from different media or means. Seems they can’t use IT, because any account / reference number they’ve ever issued to you is not connected to any system - and I have at least 3 at my disposal. Am I expecting too much in thinking they actually have a system? Seems they can’t invest, because, ****** hell, where’s my fund credit they drained to zero a month ago? Seems I’ve made a grave mistake investing with them. Now I know what it’s like to have the tombstone blues. Seems they thought I was kidding when I cautioned them I’d take my complaints to social media as well. Like Windows 11, this is only the Start.