KM
Katlego M
1 reviews | Active since Aug 2022
29 Aug 2023, 12:47
SECOND REVIEW
I can't believe I have to write another review, I guess is the only way for me to get feedback. I have submitted a claim on the 30 June 2023, I was told I need to change my banking details, I filled in the forms submitted everything to admin@alexforbes also your complaints department. I guess since my withdrawal is not the millions I should just wait at the back of the line. I'm not worried about this withdrawal, Im worried about my retirement when im older. Ya Neh .
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
29 Aug 2023, 12:54Dear Katlego
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Aug 2023, 12:54
Official
Dear Katlego
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations