WB
Waid B
1 reviews | Active since Apr 2024
13 Jun 2025, 16:38
SECOND COMPLAINT still no feedback
I was told by a complaint agent Amogelang Mongwegelwa that I would receive feedback today , still nothing . It makes me question what is really happening . I’m sick of waiting now , nearly 4 months . I will be taking this further
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Alexander Forbes Financial Services's replyOfficial
17 Jun 2025, 08:03Dear Waid, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Jun 2025, 08:03
Official
Dear Waid, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations