AG
Ace G

1 reviews | Active since Nov 2020

26 Mar 2025, 08:46

Saving pot funds Complain..

Good day People of this world . Take note I have being struggling since 4 weeks with 11 consultants from the claims department, Saving Pot funds . I failed to open the App to connect to AF to make withdrawals of my funds . And non of the 11 could help me . Now we sitting on the 5th week. Apparently it's being done manually. There's names that who's handling it. But I am failing. It's today , tomorrow story. Get back . But not coming with proper answers in regards to my claim. Means me putting these names down. Eventually I will. Because really I am getvol with the manner my claim being handled. People of thus world look out . This happens to you . My next step is to publish this matter to every other Social media Patlforms. Because sending mails. And nit getting proper answers. Let the world know how we get treated . It's really disturbing.

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Mar 2025, 08:57
Official
Dear  Ace

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation 
AG
Ace G's update26 Mar 2025, 08:59
Reviewer Update
Morning
Dnt let me put the names of these people. I am getvol. Really. So this matte will go further. Because we are just being messed around . Day after day . Weeks gone ..
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Mar 2025, 10:23
Official
 Dear  Ace

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service.

Thank you for your feedback. We can confirm that contact will be made accordingly
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation