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Martin O

1 reviews | Active since Sept 2025

12 Sept 2025, 10:43

SARS Tax Code 3614

I am giving Alex Forbes a one-star rating because a zero-star option is not available. If you join a company and find out that Alex Forbes manages the pension fund, I suggest asking if there are other options. Alex Forbes has shown a lack of competence in financial services. I have been waiting for months to submit my tax return due to a 3614 error by Alex Forbes. The public comments on Hello Peter would surely raise a concern to AF management that they have a reputation risk and start talking to clients, but the *********** leaders at AF continue to earn their salaries without addressing the concerns of the soon to be ex customers. I can't wait to be rid of Alex Forbes so my funds can be invested with a professional company.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 Sept 2025, 17:09
Official
Dear Martin,
 At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations