NM
Nozwelo M

1 reviews | Active since Jan 2017

01 Nov 2023, 12:21

Sars documents issues

Do we really need to escalate matters via Hellopeter for companies to provide us with proper service? Why do you provide us with the Admin email address that you do not attend to.

I've been trying to get assistance with the outstanding document or cancel the blockage of my tax returns

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply01 Nov 2023, 12:58
Official
Dear Nozwelo

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations 

Best regards,