MJ
Motswakanyi J
1 reviews | Active since Sept 2024
23 Sept 2024, 14:53
SARS did not receive my application, AF call center and email dysfunctional
I have app**** 2pot savings on the 7th September 2024.I received messages saying I should call SARS then Sars say they did not receive application from Alexander forbes. AF call center and email is not functioning. CASE:*** DISAPPOINTED
Case:
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Alexander Forbes Financial Services's replyOfficial
23 Sept 2024, 15:23Dear Motswakanyi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Sept 2024, 15:23
Official
Dear Motswakanyi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations