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mme.samuel mme.samuel

1 reviews | Active since Dec 2011

19 Feb 2019, 11:53

SADNESS SADNESS EVEN BRANCH MANAGER DONT KNOW THEIR RULES

when i started my policy i was told i am allowed to buy generic windows for the car i insured in December 2018 - i have this in writing from Alex Forbes from 2 different people, i did even speak to the branch manager which over the telephone yesterday did confirm generic on my policy is free, today i have to pay because now its not allowed, i am sooo tired of the lies, tired....

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Feb 2019, 13:47
Official
Good Day

Thank you for alerting us of your complaint.

Our customer services manager will contact you and assist you further.                                                   


Kind Regards, 


Client Services


KN