Rozanne flying Aforbes Direct's flag high!

I recently lost my aunt and have a funeral policy with AForbes Direct. I submitted my claim to the underwriters who short paid the claim. I called the underwriters Friday morning, 31 May 2019. They requested I contact AForbes as they receive all the information from them. I called AForbes and was assisted by Rozanne. She investigated what the challenge was, called the underwriters and resolved the matter within a pace of 6 hours. I was therefore able to conclude the planning for the funeral on that day as the funeral was Saturday morning,01 June 2019. During the entire process she kept me informed up to the finalization of the query.

I wish to send appreciation to her and to commend her on her awesome service. That was a true reflection of empathy.