Rock bottom service

The experince with Alex forbes , has been an abselout night mare it took for ever to log on and log a claim for this 2 pot system to make matters worse you sepnd 30 min on a call waiting for assitance and they just tell you that they are still with in their TAT , the tracing system is just as uselss cause it does not indicate what the actual issue is when you call they say that everything is fine however they are unable to explain to me why some that claimed on the 10th gets a pay out however some that claimed on the 5th does not like make it make sense and the hold up is on their end when you call a whole manager can not explain and resorts to hanging up while you are taking