AV
Asavela V
1 reviews | Active since Apr 2022
28 Apr 2022, 13:24
Retirement Withdrawal Payment
Their service is poor. I wouldn't recommend them to anyone. My withdrawal payment was approved in March 28 and when I called 22 April I was told they don't know why the administrator didn't authorized it. I have been calling and sending emails with no response.
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Alexander Forbes Financial Services's replyOfficial
29 Apr 2022, 11:18Dear Asavela At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply29 Apr 2022, 11:18
Official
Dear Asavela At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services