TM
Tsholofelo M
1 reviews | Active since Nov 2017
14 Apr 2025, 14:41
Retail retirement
I'm writing to express my frustration regarding the processing of my retail retirement. Despite waiting for over three months, I've just been informed that I need to wait an additional three months. Between shoprite group and Alex forbes it saddens me deeply to see that someone can go through so much for just a retail claim This extended timeline is causing me significant distress and uncer*****y. I understand that processing times can vary, but I hope you can provide more insight into the status of my application and explore possible options for expediting the process.
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Alexander Forbes Financial Services's replyOfficial
14 Apr 2025, 15:26 Dear Tsholofelo ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala
Alexander Forbes Financial Services's reply14 Apr 2025, 15:26
Official
Dear Tsholofelo ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escala