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Siyanda N

1 reviews | Active since Jun 2023

19 Jun 2023, 19:15

Resignation Funds not paid by Alexander Forbes

I have been an employee of woolworths for 7years. After my maternity leave, I decided to venture into other opportunities, which required me to have cashflow. Alexander Forbes has not only ****** me of a business, but they have also crippled me financially. I resigned in April 03/ 04/2023 and I was told the turnaround time is 6weeks.

We are in mid-June 2023 and my funds are still not in my account. My older son is about to be kicked out of school, we are about to loose the car as we are behind on payments since February. This has gone too far, and I would like to receive my funds with immediate effect. Now I understand why people become depressed when they have their funds with Alexander Forbes, you guys are not good in paying out claims fast.

How many should suffer before you see the need of paying what is due? I do not care what excuse you will bring I want was owed to me, I have been contributing without any delay, why must I now suffer when I am supposed to receive what is rightfully mine? I want my money!

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Jun 2023, 08:39
Official
Dear Siyanda

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards
Customer Insights and Escalations 
SN
Siyanda N's update20 Jun 2023, 14:45
Reviewer Update
Hi can you please call me