REQUESTED IRP5, CANNOT GET IT!!! BAD SERVICE!!!!

EACH TIME I REQUEST IRPR5, I HAVE TO EMAIL ALEXANDER FORBES TEN TIMES OR MORE. IN 2023 I REQUESTED IRP5 FOR 2022- FEB 2023, WAITED FOR NINE MONTHS, AFTER FIGHTS, I GOT IT IN APRIL 2024. SARS SAID ALEXANDER FORBES HAS NOT PAID TAXES TO THEM FOR 2022-FEB 2023, FOR MY CASH WITHDRAWALS! IT TOOK NEARLY A YEAR TO GET THE PROOF, ALEXANDER FORBES KEPT ON SENDING ME INCORRECT DOCUMENTS, INTENTIONALLY!! I AM CERTAIN THEY KNOW EXACTLY WHAT IRP5 LOOKS LIKE!! BY THEN THERE WERE RECURRING PENALTIES WHICH NOW IS R10322.77 FOR LATE SUBMISSION CAUSED BY ALEXANDER FORBES!!!!!.

NOW SARS IS HOLDING ME ACCOUNTABLE FOR SOMETHING WHICH IS NOT MY FAULT. I FIND IT UNFAIR THAT I AM PUT IN A SITUATION WHICH IS BEYOND MY CONTROL. I SUBMIT MY TAXES EVERY YEAR IN TIME, BUT DUE TO ALEXANDER FORBES DRAGGING THEIR FEET IN OFFERING SERVICES,, THIS IS THE OUTCOME!!! KNOWING AND WORKING WITH ALEXANDER FORBES, IS A NIGHTMARE!!

I EMAILED "COMPLAINTS DEPT", 25 SEPT 2024, TO GET IRP5 FOR 2023-FEB 2024, SOMEONE BY THE NAME OF NICKY, RESPONDED WITH A NUMBER THAT SHE SAID I SHOULD CALL, THAT NUMBER REFERED ME TO WHATSAPP NUMBER, WHICH REP**** BY SAYING I SHOULD TYPE "REGISTER", I DID..THEN THERE WAS A MESSAGE SENT, SAYING THEY HAVE CLOSED WHATSAPP DUE TO LOTS OF CALLS FOR "TWO POT" SYSTEM WITHDRAWALS. THEREFORE THEY CANNOT ASSIST! WHERE DO I COME IN WITH "TWO POT"? THAT IS NOT MY PROBLEM!!!!!!!. SARS WANTS THE IRP5 AND ALEXANDER FORBES TO DEAL WITH THESE PENALTIES!! I AM TIRED OF DEALING WITH ALEXANDER FORBES!! I BATTLED TO GET MY MONTHLY ALLOWANCES BEFORE, BATTLE EACH YEAR TO GET IRP5!!! WHAT NEXT!! I HATE ALEXANDER FORBES!! YOU ARE MAKING MY LIFE MISERABLE!!

I CALLED THE CALL CENTRE, "TREVOR" RESPONDED BY SAYING I CHOSE THE WRONG DEPT FROM THE VOICE MAIL, (WHICH IS NOT TRUE!!), GAVE ME A NUMBER TO CALL, ALSO A VOICE MAIL....ALSO LEADING TO WHATSAPP NUMBER. I AM BEING PLAYED BY ALEXANDER FORBES!!

I HAVE NEVER EXPERIENCED A GOOD CUSTOMER SERVICE WITH ALEXANDER FORBES SINCE 2022. EACH TIME I HAVE TO FIGHT WITH THEM TO BE ABLE TO BE SERVICED, STILL WITHOUT LUCK. THE ONLY TIME I GET A BETTER SERVICE IS, IS BY GOING THRU "HELLO PETER"!! FOR HOW LONG AM I GOING TO GO THRU THE VERY SYSTEM EACH YEAR. EARLY THIS YEAR, IN FEB 2024, SARS STARTED WITHDRAWING THIS OWED TAX FROM MY SAVINGS ACCOUNT BECAUSE ALEXANDER FORBES DID NOT TO FURNISH THEM WITH IRP5 FOR 2022-FEB 2023....IN MAY 2024, MY MONEY WAS REVERSED WHEN I HANDED THE IRP AFTER "NINE MONTHS " OF WAITING FOR AN "IRP5" FROM ALEXANDERF FORBES!! HOWEVER THE PENALITIES HAVE NOT BEEN REVERSED, THEY ARE STILL THERE!! SOMEONE HAS TO PAY THEM, NOT ME!!!