Regret being an Alex Forbes client

Our pension payout was moved from Sanlam to Alex forbes & I've been experiencing problems ever since. I tried getting in touch with them regarding not being able to access my monthly payslip. All they did was to forward it to me only for x2 months & nothing thereafter. Kept sending emails to no avail. I receive monthly emails with an Infoslip that doesn't open when using my credentials. Even tried deleting & downloading new info slip apps. I deserve to be able to view my payslip like everyone else. I never experienced this problem with Sanlam. They just sent you your payslip directly with no hassle. I'm too old to be querying payslip issues without getting any assistance.