RR
Rashmi R
1 reviews | Active since Nov 2011
13 Jan 2025, 15:23
Refusing to transfer per section 14 - holding my Money ransom
I left Roche pharmaceuticals in July 2024. To date, Alexander Forbes is refusing to move my investment over to PPS as per my financial advisor’s request. You are holding my money hostage and I consider this theft. Kindly respond to the emails and queries from Dylan Bouwer and PPS before I take you to the ombudsman. That is MY money. Not yours. You have NO right to refuse to transfer my money per section 14. It has been months.
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Alexander Forbes Financial Services's replyOfficial
13 Jan 2025, 15:30 Dear Rashmi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Jan 2025, 15:30
Official
Dear Rashmi,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation