Refusing access to MY Pension money
Terrible experience, for more than 2 weeks I am contacting Alexander Forbes to get my pension money and tax certificate and there's been no answer, not a single one! I've waited on the line over 15 minutes and sent over 10 messages
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
15 Sept 2020, 06:15Dear Tetyana L Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
ONI-442
Client Services
ONI-442
Alexander Forbes Financial Services's reply15 Sept 2020, 06:15
Official
Dear Tetyana L Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
ONI-442
Client Services
ONI-442
's updateReviewer Update
15 Sept 2020, 15:37Thank you, I've a response yesterday and the query is in progress.
's update15 Sept 2020, 15:37
Reviewer Update
Thank you, I've a response yesterday and the query is in progress.