Refused to help Rcs customers

Am an angry customer who always paid my account at foschini In ba***eng, lately there is a guy who refused to help me with my Rcs account, it's not for the first time he did that, please I need assistance from tfg customer service, this is getting worse. Lots of customer complain about this guy at ba***eng foschini, he got bad attitude to us customers who want to pay Rcs