Refusal to pay a late benefit and provident fund!!!

It is almost a year that my mother has been waiting for my late father's claim to be paid. A year, we have been calling AF almost on a weekly basis and asking to find out why the process is so long and today I write this 10 days after the payout was meant to be in her bank account. She is a pensioner and that money will go a long way for her. Everytime I speak to a new consultant who says they have escalated to Pinky who is handling the unclaimed benefits and every time there is a new story. We spoke to a lovely chap named Bongani Manzo who said we should call him back if the claim is not paid out and then I struggled to get hold of him. Held on the phone for a good 30 minutes this one time while attempting to talk to him. For such a big company the customer service AF provides is atrocious. To make matters worse my provident fund has not been paid out as well. Since the claim was put in August still now, nothing. They said they are waiting for my tax directive from SARS and then it was received in October already but my provident fund is still not paid. I will never advise anyone to go with AF, it is frustrating working with them.