refusal to make payment

Since November 2023 I have been calling and emailing Alexander Forbes for their refusal to pay the beneficiaries of investment held with them, opened by their client who is late. the consultants whom I have liaise with state that in their systems it shows that the beneficiaries have not submitted the required documents which is not the case. their internal escalations process and department is just as *********** as they have not assisted in this regard.

The first statement that the consultants will tell you when you call is, it can take up to a year, imagine that, so sense of urgency nor empathy just convenient for their business not their clients