Refund for Retirement Fund

I have worked for MTN ten years ago, and I was not given the withdrawal forms to complete for my retirement fund. Only after 10years Alexander Forbes decided to trace me. On the 31 August 2017 I submitted my claim to the tracing company and asked about the value of the retirement and they could not tell which I had to sent an email to the admin department with a copy of my ID to ask for the value. I then submitted the request to the admin department on the 01 September 2017 and I received an auto reply email which confirmed delivery and a turn around time of two days. It is almost a month now, I have had no respond about the pay-out value of the retirement.