YB
Yolande B
1 reviews | Active since Aug 2020
24 Jan 2023, 07:53
really bad service
I logged a query that's been escalating since last year, this case went cold I've had no response since November am absolutely disgusted by the service provided and this is costing me i need my query to be sorted.
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Alexander Forbes Financial Services's replyOfficial
24 Jan 2023, 08:30Dear Mrs Bauermeister
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jan 2023, 08:30
Official
Dear Mrs Bauermeister
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations