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Ronelle D
1 reviews | Active since Jul 2021
17 Feb 2025, 14:07
Really...
Ive been sending emails the whole month proof of studies for my child since february 3rd ...its 17th today the 20th is the deadline...I sent a complaint now they tell me they called skills acadamy and they said my child is not a student there ***...I sent all the proof ten times already
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Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
17 Feb 2025, 15:04Dear Ronelle,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply17 Feb 2025, 15:04
Official
Dear Ronelle,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
RD
Ronelle D's updateReviewer Update
18 Feb 2025, 13:44Why is it such a battle to get your own money from you
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Ronelle D's update18 Feb 2025, 13:44
Reviewer Update
Why is it such a battle to get your own money from you
RD
Ronelle D's updateReviewer Update
21 Feb 2025, 10:51So I sent everything again you making it as difficult as possible for me and still no reply
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Ronelle D's update21 Feb 2025, 10:51
Reviewer Update
So I sent everything again you making it as difficult as possible for me and still no reply
Alexander Forbes Financial Services's replyOfficial
12 Mar 2025, 09:20Dear Ronelle ,
We hereby confirm that an update was provided accordingly
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Mar 2025, 09:20
Official
Dear Ronelle ,
We hereby confirm that an update was provided accordingly
Kind Regards
Customer Insights and Escalations