JH
Johannnn H

1 reviews | Active since Mar 2009

10 Mar 2017, 14:26

Rather go somewhere else...

<p>I tried to log into my on-line profile, just to be told that my details have expired...After 3 attempts to reset my password, nothing...I was forced to call the on-line help guys...There I spoke to Ndudizile, who appart from not listening (...and making all sorts of assumptions), also treats customers like idiots and then has the audasity to get upset, transfers you to the switchboard (After acking to speak to his team leader) who also cuts the call because she can not get hold of the team leaders - Thanks AF....3 telephone calls later, still not resolution...</p> <p>I am one of those peole who write down my user ID and Passwords, so I'm not frustrated by call centres and the reset or forgot password process...., but every time I go to AF, I have issues....</p> <p>I have multiple online profiles with Old Mutual and Liberty Life and not a single issue from them....why only AF? </p>

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply10 Mar 2017, 14:56
Official

Thank you for bringing this matter to our attention.

We apologise for the service you've experienced.

We will be in contact with you via the details provided for more info in order to investigate this matter.

Kind Regards

Bengy Marais

JH
Johannnn H's update14 Mar 2017, 12:08
Reviewer Update

....And you said you will be in contact....Where ?

JH
Johannnn H's update04 Apr 2017, 12:12
Reviewer Update

Still no contact...No surprise...