MM
Mandisa M

1 reviews | Active since Apr 2025

20 Aug 2026, 10:45

Radio Silence.

I just need help with my Tax Directive certificate so that I can file my taxes. I was told by AF that the ROT needs to come from Momentum Funds at work. But Momentum Funds at work say they have received an error because the tax directive number used by AF is incorrect according to the FSCA.

Now all that needs to happen is for AF to show evidence of the ROT FSCA tax directive number the submitted. But now they have gone quiet. Dead silence. They need to speak to my correspondent at Funds at Work. I don't know which number to dial. All numbers I dial go to voice mail.

You guys don't have a reliable contact centre. The emails I send are being ignored now.

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Aug 2026, 11:26
Official
Dear Mandisa,

At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience
MM
Mandisa M's update20 Aug 2026, 11:45
Reviewer Update
my email address is ***
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply20 Aug 2026, 13:06
Official
Dear Mandisa,

We hereby acknowledge receipt of your email. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience