RJ
Raymonda J
1 reviews | Active since Aug 2020
01 Aug 2023, 19:56
Putrid service from Alex Forbes!
I wish I could give 0 stars, that is how poor their service is. I have sent them numerous emails regarding a claim process that I sent documents in April. Thereafter, I had to chase it up with them. Which they later responded to say they require another document, which they failed to request after the documents I sent.
The last response from them was on 6th of July to advise I will receive feedback once again with 2-3 working days. Almost a month later still waiting.
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Alexander Forbes Financial Services's replyOfficial
02 Aug 2023, 07:45Dear Raymonda At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply02 Aug 2023, 07:45
Official
Dear Raymonda At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations