RM
Ruth M

1 reviews | Active since Jun 2016

29 Jun 2016, 09:58

Pushing for documents and no action.

<p>I have been widowed and had to claim for the death benefit for my husband. It has been 8 months now and company is delaying payment.</p> <p> </p> <p>They won't give you an actual date but keep on requesting documents and confirmation of identity.</p> <p>What a daunting process. I don't enjoy calling Alexander Forbes and asking for progress. </p>

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply30 Jun 2016, 06:13
Official

Dear Nandu,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo