Providents Funds Payout

My name is Lebogang Makubalo. I have since resigned from Impala on the 8th of August 2024. The guy who took my documents gave me a straight answer after I have asked him how long will it take before I receive my payouts. He told me I will have to wait up until end of October 2024 of which I did. I started calling Impala on the 25th of October 2024 as to how far are they with my payment and they told me by first week of November your money will be in your account. By the of the first week of November I called again and kept on telling me by end of the week it should be in your account. It went on for the whole of November 2024, Ida and Mike were the people who kept on lying to me. Towards end of November 2024 on the 28th I then called the Head Office of Alexander Forbes and they honestly told me that my previous company only submitted my claim forms on the 26th November 2024 as to why that happened I don't know. The guy I spoke to for the first time at Alex Forbes told me he'll escalate my matter to the administrators as it has been a long time since I have resigned and still haven't received my payments and told me to call after three days as administrators usually replies within 48 hours. On the 26th of December 2024 I called again it was my fourth call I made and they explained to that they have received a court order pertaining my payouts. I understood that and they said they'll get back to me. This past Monday on 13th of January 2025 I made my fifth call again and the lady who answered told me same story that she'll take my matter up to her team leader and administrators. In short Alexander Forbes is just a company that is been ran like ****a shop you get different stories from their consultants. I want my money and stop giving me stories