Provident funds pending Payout.

Complaint:Pepkor Trading (Pty) Ltd (Provident Section) - M***1 AAAA-6736 CRM:*** Roxanne from te complaint department promised to callme back last Thursday the 15th till now I'm still waiting, I need to call you for follow up its been 4 months I still have no clear understanding as to the progress of my claim. Can I get some assistance please. *** *** ***