SB
Sibongile B
1 reviews | Active since Aug 2019
20 Aug 2026, 16:12
Provident fund withdrawal waited for 14 weeks with no feedback
Provident fund withdrawal was registered on the 14nth of May since then nothing has been done I’ve been waiting for plus minus 14 weeks they opened a new one they keep on asking for documents 6-8 has long passed … how do we trust you guys with our money this is so selfish of this company to think that we need the funds to use them aiy this is so uncalled for
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Replies (2)SB
Sibongile B's updateReviewer Update
20 Aug 2026, 16:33It’s been 16 weeks since out of a job but still waiting for funds haibo
SB
Sibongile B's update20 Aug 2026, 16:33
Reviewer Update
It’s been 16 weeks since out of a job but still waiting for funds haibo
Alexander Forbes Financial Services's replyOfficial
20 Aug 2026, 17:30Dear Sibongile ,
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply20 Aug 2026, 17:30
Official
Dear Sibongile ,
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience