SZ
Siyanda Z

1 reviews | Active since Feb 2025

05 Feb 2025, 12:20

Provident fund withdrawal ongoing for 2 months

If you are planning on doing any business with these guys I recommend you don't.

I requested withdrawal of my provident fund in on the 2nd of December as I left my employer to relocate. I was promised the process will take 4 to 6 weeks and the payment will be made to me. As I write this review, I am still waiting.

Emails go unanswered and when you call in they seem to have the same 4 to 6 weeks response they had in December. It seems like they have generic responses and nobody actually does anything other than regurgitate the same thing over and over again.

I already know the response I will get to this review and will never hear back from them again. As long as they receive their salaries, nobody cares about the customer and the real life implications of them not wanting to do their jobs.

I hope whoever reads this will refrain from doing business with this company as they don't care about their customers at all.

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Replies (5)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply05 Feb 2025, 12:30
Official
Dear   Siyanda,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation 

SZ
Siyanda Z's update05 Feb 2025, 13:04
Reviewer Update
Again, another copy and paste generic answer as expected.

How long will it take for feedback to be provided?
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply06 Feb 2025, 07:58
Official
Dear  Siyanda 

Please be advised that one of our specialists will be in contact with you.  Kind Regards Customer Insights and Escalations 
SZ
Siyanda Z's update06 Feb 2025, 09:26
Reviewer Update
The question is when? When can I expect a "specialist" to make contact with me? Even better, how about a specialist doesn't contact me and you guys just pay me my money...how about that?
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Mar 2025, 16:09
Official
 Dear   Siyanda,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. 

We can confirm that your claim was finalized.
  
Kind Regards 

Customer Insights and Escalation