1 reviews | Active since Feb 2025
Provident fund withdrawal ongoing for 2 months
If you are planning on doing any business with these guys I recommend you don't.
I requested withdrawal of my provident fund in on the 2nd of December as I left my employer to relocate. I was promised the process will take 4 to 6 weeks and the payment will be made to me. As I write this review, I am still waiting.
Emails go unanswered and when you call in they seem to have the same 4 to 6 weeks response they had in December. It seems like they have generic responses and nobody actually does anything other than regurgitate the same thing over and over again.
I already know the response I will get to this review and will never hear back from them again. As long as they receive their salaries, nobody cares about the customer and the real life implications of them not wanting to do their jobs.
I hope whoever reads this will refrain from doing business with this company as they don't care about their customers at all.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
How long will it take for feedback to be provided?
How long will it take for feedback to be provided?
Please be advised that one of our specialists will be in contact with you. Kind Regards Customer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service.
We can confirm that your claim was finalized.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service.
We can confirm that your claim was finalized.
Kind Regards
Customer Insights and Escalation
