TD
Thomas D

1 reviews | Active since Dec 2022

09 Dec 2024, 10:39

Provident Fund Withdrawal

Bad service from this company rude consultant team leaders not available to take your calls they keep u on hold until you run out of airtime I spend 45 min on hold for a team leader the consultant tell me the team leader is not on the floor after putting me on hold for almost 25 min then she come back and tell me the team leader is not on the floor to take my call I ask her to transfer my call to the complain department where I register my complain ref number: Complaint Reference Number: CCCG-8796 the money was supposed to be paid on Friday the complain department take 4 days to investigate every time you get a different answer from each en every person when you call the call center this is so bad

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply09 Dec 2024, 13:09
Official
 Dear Thomas

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation 
TD
Thomas D's update09 Dec 2024, 13:41
Reviewer Update
You did not even read my message you call that a complement mxm read the msg you don’t deserve any complement you are the worse ****mers I have ever deal with