KK
Kutlwano K

1 reviews | Active since Sept 2026

23 Sept 2026, 12:51

PROVIDENT FUND WITHDRAWAL

It's going on 4 months since I requested withdrawal of my provident funds. Every time i get the same email saying that I will get assistance in 2 - 3 working days.

Each time I have send my ***, what is mind boggling is that I have to run after people FOR MY OWN MONEY. I am not only disgusted by their lack of professionalism, but also their lack of communication. Why must I keep begging for attention when it is my money that I requesting for. We're on September, I made the request in May. Who in their right minds has to wait this log for what belongs to them, and then one gets a nonsense response that someone will be in touch. Utter disgrace. I just need my money nothing more nothing less.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply23 Sept 2026, 16:51
Official

Dear Kutlwano

At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.

We hereby acknowledge receipt of your complaint.

We will investigate the matter and provide feedback using the contact details you have provided.

Regards
Alexforbes Customer Experience